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| Head Office |
Maud's Merry Maids
Merry Maid House
Kingswood Village
City-West
Dublin
Telephone: 01 4511841
Mobile: 087 3203201
Email: info@merrymaids.ie
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| Terms & Conditions |
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In the absence of express wri tten agreement to th e contrary between Maud's Merry Maids and the customer t he supply of services specified are delivered subject to the following terms and conditions.
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- Either party may terminate this agreement by giving to the other not fewer than three days written notice.
- Maud's Merry Maids cleaning teams will carry out all the cleaning tasks scheduled on your service agreement for that visit. Variations to the specified tasks may be made after consultation with the Maud's Merry Maids office given at least 24 hours prior notice.
- The amount of time a cleaning team spend s on a visit will be at the sole discretion of Maud's Merry Maids. Visits cannot be scheduled for a specific time although indications will be given and the customer advised if a team is likely to be delayed unduly.
- The unique Maud's Merry Maids Service Guarantee ensures any cleaning task not carried out to the customers satisfaction will be redone promptly at no additional charge. Maud's Merry Maids must be made aware of any dissatisfaction within 24 hours of the original clean.
- Maud's Merry Maids require at least three woking days notice of cancellation or postponement . If fewer than three working days notice is recieved, there may be a cancellation charge. The customer agrees to pay in full for any visit cancelled by them on the day of clean. This includes visits aborted by the maids when unable to gain access to t he home due to being locked out.
- When the customer goes on holiday, Maud' s Merry Maids will offer a no fee cancellation for regular cleans falling due provided at least three days notice is given. Maud's Merry Maids reserve the right to charge a fee for any cancellation giving fewer than three days notice.
- If your cleaning visit falls on a Bank Holiday, every effort will be made to re-schedule your visit but this cannot be guaranteed.
- Maud's Merry Maids agrees to keep keys and other client information secure and confidential.
- The customer agrees not to hire any Maud's Merry Maids employee during , or until 90 days after termination of cleaning services.
- In the event of a breakage or accident, any claim must be notified to Maud's Merry Maids within 24 hours of the cleaning visit. The maids will leave a note informing the customer of any such breakage or accident.
- Unless alternative arrangements have been agreed, payment will be collected at the time of the clean by cash or cheque payable to Maud's Merry Maids. If payment is not made on the day, Maud's Merry Maids only clean once more until payment in full is recieved.
- The customer agrees to notify Maud's Merry Maids if any person in the household is suspected of contracting an infectious disease. Notification must be at least 24 hours before a scheduled visit. Maud 's Merry Maids reserves the right to cancel in such circumstances.
- Any pets liable to bite, scratch or intimidate the Maud's Merry Maids team must be secured away from our teams during the clean.
- The maids are under strict instructions not to clean animal or human faeces, urine, vomit, soiled clothing or other similar hazards. Our teams are instructed to leave any room containing offending items and to inform Maud's Merry Maids.
- These Terms & Conditions do not affect the customers statutory rights.
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